Privacy policy

Effective Date: May 14, 2026

Welcome to BOKAAL.
At BOKAAL, we respect your privacy and are committed to protecting your personal information.

1. Company Information

Business Name: BOKAAL
Address: 9 Kenilworth Rd, Leamington Spa, CV32 5TJ, United Kingdom
Phone: +44 7916 629530
Email: Support@bokaal.shop
Website: BOKAAL Store

2. Information We Collect

When you visit or place an order on our website, we may collect:

  • Full name
  • Billing and shipping address
  • Phone number
  • Email address
  • Payment information
  • Order history
  • IP address and browser information

3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Send order confirmations and tracking updates
  • Prevent fraud and unauthorized transactions
  • Improve our website and services
  • Comply with legal obligations

4. Payment Security

All payments are processed securely through trusted third-party payment providers. We do not store your full payment card details on our servers.

5. Shipping Policy

  • We currently ship only within the United Kingdom.
  • Free shipping is available on all orders.
  • Orders are processed within 1–2 business days.
  • Estimated delivery time is 3–7 business days.

6. Returns & Refunds

Customers may request a return within 14 days of delivery. Returned items must be unused and in original packaging.

Refunds are processed within 5–10 business days after the returned item is received and inspected.

To request a return, contact: Support@bokaal.shop

7. Cookies

Our website uses cookies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic
  • Provide a better shopping experience

You may disable cookies in your browser settings at any time.

8. Third-Party Services

We may share limited information with trusted service providers such as:

  • Payment processors
  • Shipping companies
  • Website hosting providers
  • Analytics providers

These providers only receive the information necessary to perform their services.

9. Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to certain processing activities

To exercise these rights, contact us at Support@bokaal.shop

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

BOKAAL
9 Kenilworth Rd, Leamington Spa, CV32 5TJ, United Kingdom
Support@bokaal.shop
+44 7916 629530