Refund policy
Returns
We accept returns within 14 days of delivery.
To qualify for a return:
- Items must be unused
- Items must be in original packaging
- Proof of purchase is required
To start a return, contact Support@bokaal.shop
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds are processed within 5–10 business days to the original payment method.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.
Non-Returnable Items
The following items may not be returned:
- Used products
- Items damaged by misuse
- Customized products